Eligibility for Returns:
You may return items within 14 days of receiving your order if:
• The item is in its original, unused condition.
• The item is in its original packaging.
How to Initiate a Return:
To request a return, please follow these steps:
• Contact Us: Reach out to our customer service team at info@eyjagjof.is to initiate the return process. Please include your order number and a brief explanation of the reason for the return.
• Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
• Shipping Costs – Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or incorrect. In such cases, we will cover the return shipping cost.
• Original Shipping: Shipping fees are non-refundable.
Refunds:
Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your account statement.
Non-Returnable Items:
The following items cannot be returned:
• Customized or personalized items
• Items that have been used or damaged
Exchanges:
We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

• These terms are governed by the laws of Iceland. Any disputes shall be resolved in the courts of Iceland.
• Contact Us:
• If you have any questions about our return policy, please contact us at:

📍 Address: Kirkjuvegur 64, Vestmannaeyjar
📧 Email: info@eyjagjof.is
📞 Phone: +354 8924974, +354 8482241.